c-hotels Joy

Wonderful
Traveller Type: family with young children
  : Near station and tea/ coffee provided ( rare in Italy) Very friendly staff. very generously provided bubbly and chocolates in the room for my sisters 60th birthday. This was very much appreciated. c

Very Good
Traveller Type: young couple
  : Great location. Modern and comfortable room.Diverse breakfast. Friendly staff.
  : Room size was above expectations and there was a lot of dead space due to the room layout.Wifi signal was very weak.

Wonderful
Traveller Type: young couple
  : Location was fantastic! staff very friendly and couldn’t have done more to cater for our needs.

Very Poor
Traveller Type: young couple
  : only nice thing I can say about this hotel is the location is convenient to the main train station.
  : room was dirty and had marks all over the wall and skirting board needed fixing. insects were flying around the room when we arrived. our quilt had blood stains on it. the bath drain did not drain when showering so would fill up and take a long time to drain. smoke alarm flashes extremely brightly every 30 seconds making it difficult to sleep and you can hear noises from other rooms often. check in process was below average too. i was asked to sign a privacy form, and told not to tick whether i agreed or disagreed with their terms, as they only needed a signature. staff were also unfriendly. we arrived early so had to put our luggage in the office before check in, and staff did not offer to help. when we checked out, we left our luggage with the hotel before we left florence, and luggage was left in the corridor (suggest you not leave valuables), and when we collected our luggage to leave, staff were just talking amongst themselves and told us to go to the corridor ourselves to collect luggage and did not bid us farewell or acknowledge us when we left, they just continued on in their conversation. yet staff were fussy about which doors you entered into and exited out of even though the doors were next to each other and there was no one else using them.

Very Good
Traveller Type: group
  : great location close to train station and historic center, comfortable rooms with air condition

Pleasant
Traveller Type: young couple
  : Location was good near the train station. The staff was helpful.
  : Room was not clean enough for a 4 star hotel. The bathroom smelled like sewer. We found hairs from the bathup and sink that did not belong to either of us. One of our towels had a brown stain on it, so we had to ask for it to be replaced.The so called soundproofing was a joke. We could hear all the next door guests and their conversations loud and clear when they arrived or left their rooms. We heard banging on the wall. We heard when the upstairs guest arrived at their room and whenever they dragged their chair across the floor, which made a very loud noise. We heard either cleaning or renovating above us on daytime.We found multiple mosquitoes in the room despite not opening the balcony door.Breakfast was ok on Italian standards, definitely not the best we had during our trip.